Refund & Cancellation Policy

1. Free trial

• Where a free trial is offered, you can use it for the stated period at no charge and cancel any time before it ends without being billed.
• If you do not cancel before the trial ends, the subscription starts and the first invoice is raised.

2. Cancelling a subscription

• You can cancel from your account settings, or by writing to info@tecosys.in.
• Cancellation stops the next renewal. Your subscription stays active until the end of the period you have already paid for.
• To avoid being charged for the next term, cancel at least 24 hours before the renewal date.
• You keep access to export your data for 30 days after the subscription ends.

3. When we refund

We issue a refund in these situations:

• Duplicate or incorrect charge — refunded in full once verified.
• Billing after valid cancellation — refunded in full.
• Sustained service failure — where a fault on our side makes the service substantially unusable and we cannot fix it within a reasonable period, we refund the unused portion of the current term.
• Annual plans, within 14 days — if you cancel a new annual plan within 14 days of the first payment and have not made substantial use of the service, we refund the amount paid less any usage-based charges already incurred.

4. When we do not refund

• Partial billing periods on monthly plans — cancelling mid-month does not trigger a pro-rata refund; the service runs to the end of the period.
• Usage-based charges already consumed — call minutes, messages and similar metered usage are non-refundable once used.
• Third-party pass-through costs such as telephony carrier fees.
• Onboarding, migration and custom development fees once the work has been delivered.
• Accounts terminated for breach of our Terms of Service.

5. How to request a refund

1. Write to info@tecosys.in from the email on the account.
2. Include the invoice number, the amount, and what went wrong.
3. We acknowledge within 2 working days and decide within 7 working days.
4. If approved, the refund is processed to the original payment method.

6. Timelines

The time taken by your bank or card issuer to post the credit is outside our control. Refunds are issued net of any tax already remitted to the authorities — see Taxation & Billing.

7. Chargebacks

If you dispute a charge with your bank before raising it with us, your account may be suspended while the dispute is open. Talking to us first is almost always faster.

8. Contact

Billing and refunds: info@tecosys.in