Terms of Service

1. The service

Tecosys provides AI agents for sales, calling, chat, CRM, automation and analytics, delivered as a hosted subscription. Features vary by plan, as described on our pricing page or in your order form.

2. Accounts

• You must provide accurate registration details and keep them current.
• You are responsible for the security of your credentials and for all activity under your account. Tell us immediately at info@tecosys.in if you suspect unauthorised access.
• You are responsible for the conduct of your users, and for making sure they follow these terms.

3. Subscription and billing

• Subscriptions renew automatically for successive terms unless cancelled before the renewal date.
• Fees are as stated on your order form or plan. Taxes are additional — see our Taxation & Billing page.
• Usage above your plan limits is billed at the overage rate stated in your plan, or requires an upgrade.
• We may suspend the service for non-payment after giving notice and a reasonable opportunity to cure.
• Cancellations and refunds are governed by our Refund & Cancellation Policy.

4. Your content and our AI

• You own your content. Leads, transcripts, messages, documents and records you put into the platform remain yours.
• You grant us a limited licence to host, process and transmit that content solely to provide the service to you.
• We do not use your content to train shared or foundation models without your explicit written instruction.
• Output generated by the AI agents for you is yours to use, subject to these terms.
• AI output can be wrong. Do not rely on it as the sole basis for legal, medical, financial or other consequential decisions without human review.

If you process personal data or protected health information through the platform, our Privacy Policy and a signed DPA or BAA govern that processing.

5. Acceptable use

You must not use the service to:

• break any applicable law, including telecom, anti-spam and data protection law;
• place calls or send messages to people who have not consented, or to numbers on a do-not-call registry where consent is required;
• impersonate a person or organisation, or misrepresent that an AI agent is a human where disclosure is required;
• send malware, or attempt to breach, probe or overload our systems;
• reverse engineer the service, or use it to build a competing product;
• generate content that is unlawful, defamatory, harassing, or that infringes someone rights;
• resell or provide the service to third parties except as agreed in writing.

You are responsible for obtaining any consents required for the calls, messages and recordings you make through the platform.

6. Intellectual property

The platform, its software, models, interfaces, documentation and branding remain the property of Tecosys and its licensors. Nothing in these terms transfers ownership of the service to you. Feedback you give us may be used without obligation or attribution.

7. Confidentiality

Each party will protect the confidential information of the other with at least reasonable care, use it only to perform under these terms, and not disclose it except to those who need it and are bound by similar obligations. This does not apply to information that is public, independently developed, or required to be disclosed by law.

8. Service availability

• We aim for high availability and will publish planned maintenance in advance where practical.
• Where an order form includes a service level agreement, that SLA governs uptime commitments and service credits.
• The service may depend on third-party providers such as telephony carriers and cloud infrastructure. Outages at those providers may affect availability.

9. Warranties and disclaimer

We warrant that we will provide the service with reasonable skill and care. Beyond that, and to the extent permitted by law, the service is provided as is, without implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that AI output will be accurate or complete.

10. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, goodwill or data.

The total aggregate liability of Tecosys arising out of or relating to these terms is limited to the fees you paid in the 12 months before the event giving rise to the claim.

These limits do not apply to your payment obligations, breach of the acceptable use section, infringement of intellectual property, or liability that cannot be limited by law.

11. Indemnity

You will indemnify Tecosys against third-party claims arising from your content, your use of the service in breach of these terms, or your failure to obtain required consents for calls, messages or recordings.

12. Term and termination

• These terms apply for as long as you have an account or an active subscription.
• Either party may terminate for material breach if the breach is not cured within 30 days of written notice.
• We may suspend or terminate immediately for a breach of the acceptable use section, or where continued use poses a security or legal risk.
• On termination, your right to use the service ends. We will make your content available for export for 30 days, after which it may be deleted.

13. Governing law and disputes

The service is provided by TECOSYS AI PRIVATE LIMITED (CIN U62011WB2025PTC278112), a company incorporated in India. These terms are governed by the laws of India. The courts at Kolkata, West Bengal have exclusive jurisdiction, save that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information.

14. Contact

Questions about these terms: avishek@nutaan.com